How can we help?

Email hello@sightreadingmachine.com. Tell us what happened and roughly when, your device, iOS/iPadOS version and SRM version. Include the Support ID you can copy from SRM Settings so we can find relevant technical reports. A screenshot can help; please remove anything personal.

Plus and Classic

Plus is a one-time App Store purchase. To restore it, open Settings → Plan → Restore Purchases using the Apple Account that made the purchase. Eligible customers who bought the original paid SRM receive Classic access automatically after verification. If access is missing, connect to the internet and try Restore Purchases before contacting us.

Presets and files

View all presets to import a .srmpreset file or export one from a custom preset's menu. Imported presets are independent copies. Free includes one custom preset per instrument; replacing it is an option when importing.

iCloud sync

Use the same iCloud account on both devices and enable Sync presets with iCloud in SRM Settings. Plus or Classic is required. Keep a local exported copy of important presets while troubleshooting. Continue and practice history stay on each device.

Sound and practice

Check device volume and the audio output route. In the practice options, check whether reference playback or metronome is selected and, for piano, which hands are enabled. Report reproducible missing notes or crashes with the instrument and settings you used.

SRM generates reading exercises. It does not listen to or score your performance.